Are you a fan of Amazon Prime's extensive collection of movies and web series, but frustrated because your Smart TV is not delivering the sound? You might be surprised to learn that the culprit could be your soundbar. But fear not! In this intriguing blog post, we will reveal how to solve this issue and enjoy your favorite shows without any hiccups. So, grab some popcorn, settle in, and let's dive into the solution!
Is Your Soundbar Not Working with Amazon Prime?
If you're experiencing issues with your soundbar when watching Amazon Prime, don't worry – you're not alone. Many others have encountered the same problem, and although there's no one-size-fits-all solution, we've put together some fixes that have worked for others.
Start by checking the audio settings on your Smart TV, and make sure the digital audio output is set to PCM. Updating firmware and HDMI cables can also help. If the problem persists, try changing the audio options – Dolby digital plus and HDMI are good options to start with.
While some have tried to find the root cause of this issue, no single solution has been found. But don't give up hope! We've compiled some solutions that have worked for others, and we hope they work for you too. So, let's dive in and see what fixes we can find.
Soundbar not working with amazon Prime (3 Fixes)
Before diving into the fixes below, it's important to note that there is no guarantee they will work 100%. Every situation is unique, and it's impossible to diagnose the exact issue you may be experiencing with the Amazon Prime app and your soundbar.
This process may involve trial and error as different smart TVs and soundbars can present varying errors, and wiring can also be a factor. So, don't give up hope if none of the solutions seem to work for you.
However, there is still a good chance that these fixes will help solve your issue, so don't hesitate to give them a try. Good luck!
Overview
- Rebooting system
- Matching audio settings of a TV and a soundbar
- Updating firmware.
Fix.1 Rebooting system & Reinstalling the app
Before trying any other fixes, it's important to start with a simple one: try rebooting your system. Sometimes, a quick restart can resolve troublesome issues by clearing the RAM and relieving the system of any excess loads. This is especially important for smart TVs, which function similarly to PCs and may have multiple background programs running at once.
While this fix may seem non-technical, it's actually quite essential, so don't overlook it. Give it a try before moving on to more complex solutions.
Here is what to do.
- Switch off your smart TV.
- Switch off Soundbar.
- Reinstall the amazon prime app.
If the simple rebooting process was successful, then you might be lucky enough to have resolved the issue with your soundbar. However, if you're still experiencing no outputs, don't worry – we have more fixes to try. Let's move on to the next solution.
Fix.2 Wrong TV audio settings
When using apps like Netflix or Amazon, your home theater system may not meet your expectations due to differences in audio quality provided by the apps. If you haven't equalized the audio settings, your soundbar won't be able to coordinate the exact audio quality, which can result in videos playing without soundbar sound on the Amazon Prime app.
To fix this, you'll need to take a closer look at your audio settings. It's possible that you may have accidentally messed them up. Here are the recommended audio settings to apply:
Using your TV remote, open up the settings menu. Keep in mind that the settings layout may vary across different TVs, but you should focus on looking for Audio or Sound options. Regardless, you should find the following audio settings:
- Digital Audio Preference
- SPDIF Selection
- Sound Out/Output
- Digital Sound Out
- Sound
- Signal
- Primary Output Port
- Audio Format
If you've successfully found the Audio or Sound options on your TV, open up the digital audio preferences and change the Audio input to match your soundbar. The preferred setting should be PCM (Pulse-code modulation). This setting formats digital signals to work with analog systems and reverse-processes them.
After adjusting the audio settings, try rebooting your system again. This time, your soundbar should work properly with the Amazon Prime app.
Fix.3 Update Out of date firmware
One of the core issues that could cause Amazon Prime not to work with your soundbar is outdated firmware. Many soundbar owners neglect to update their firmware, which can lead to a decline in performance over time. Technicians often recommend updating firmware as it unlocks a system's true potential and enables it to support the latest apps by providing essential modules that enhance its support circle.
Updating firmware could be a great fix if your system does not have updated modules required for running the Amazon Prime app or other similar apps.
As a result, you may be experiencing your sound system working with some apps but not others, as it should. Thus, it is highly recommended to give this fix a priority if you haven't updated your firmware yet.
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