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Geekbitz.com > Tech > Troubleshooting Lab > Hayward Salt System Troubleshooting: A simple Guide to Fix Common Issues
Troubleshooting Lab

Hayward Salt System Troubleshooting: A simple Guide to Fix Common Issues

Brian
Last updated: April 15, 2025 12:51 pm
Brian
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Hayward Salt System Troubleshooting guide
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Having trouble with your Hayward salt system? Don’t worry – we’re here to help!

When something goes wrong with your salt system, the first things to check are:

  • Is there enough salt in your pool?
  • Is the system clean, or is there stuff stuck in it?

Your salt system is important because it helps keep your pool clean by making chlorine. When it works right, you’ll have crystal-clear water that’s safe to swim in.

In this guide, we’ll show you the most common problems that can happen with these systems and how to fix them. We’ll explain everything in simple steps so you can get your pool back to perfect condition quickly.

Remember:

Taking good care of your salt system and fixing small problems quickly will help it last longer and work better.

Common Problems You Might See

Many pool owners choose Hayward salt systems, but sometimes they can run into problems.

Here are the two most common issues you might see:

When Your System Says “Low Salt”

If your system shows a “low salt” message, it means your pool needs more salt. Here’s what to do:

  • Get a salt testing kit and check how much salt is in your pool
  • Add more pool salt if needed (your manual will tell you how much)
  • Press some buttons on your system to clear the error message (we’ll show you how later)

When Your System Isn’t Making Chlorine

If your system isn’t making chlorine to keep your pool clean, try these simple checks:

  • Look at the cell (the main part that makes chlorine) and make sure it’s clean
  • Watch for tiny bubbles when the system is running – you should see them
  • Check that all the power cords are plugged in properly

Understanding the “Low Salt” Message

What This Error Means

When you see the “low salt” message on your screen, don’t panic!

It simply means your pool water doesn’t have enough salt for the system to work properly.

Think of it like a car’s gas light – it’s just telling you it needs a refill.

How to Fix It

Here’s what you need to do, step by step:

Test Your Pool’s Salt Level

  • Buy a salt testing kit from your pool store
  • Follow the instructions to test your pool water
  • Write down the number you get

Add the Right Amount of Salt

  • Look at your pool’s size (how many gallons)
  • Check your manual to see how much salt you need
  • Add salt slowly, spreading it around the pool
  • Wait 24 hours for it to fully dissolve

Run Your Pool System

  • Turn on your pool pump
  • Let the water move around for 6-8 hours
  • This helps mix the salt evenly

Check Everything Again

  • Test the salt level one more time
  • Make sure the error message is gone
  • If needed, add a little more salt

Keep Track

  • Write down when you added salt
  • Check your salt level once a month
  • This helps prevent the error from coming back

When Your System Isn’t Making Chlorine

What Could Be Wrong?

If your pool isn’t getting enough chlorine, there could be a few simple reasons:

  • The cell might be dirty (this is the most common problem)
  • Your salt level might be too low
  • Water might not be flowing properly
  • There might be a power problem

How to Fix It

Let’s solve this step by step:

Check and Clean the Cell

  • Turn off the system
  • Take out the cell (the part that makes chlorine)
  • Look for white crusty stuff inside
  • If it’s dirty, clean it with a garden hose
  • For really dirty cells, use a special cell cleaner from the pool store

Look at Your Water Flow

  • Make sure your pool pump is running
  • Check that all valves are open
  • Look for anything blocking the water
  • Clean out your skimmer and pump baskets

Test Your Salt Again

  • Use your salt test kit
  • Make sure the level isn’t too low
  • Add more salt if needed (like we talked about earlier)

Check the Power

  • Make sure everything is plugged in tight
  • Look for any loose wires
  • Check if the display screen is lit up
  • Make sure no circuit breakers are turned off

Taking Care of Your Salt System

Regular Cleaning is Important

Just like you need to clean your house, your salt system needs regular cleaning to work well.

Here’s what to do:

Monthly Cleaning Tasks

  • Look inside the cell for any buildup
  • Spray it with a garden hose
  • Check all the parts for cracks
  • Clean any screens or filters
  • Wipe down the display screen

Seasonal Tasks

  • Do a deep clean of the cell twice a year
  • Check all the wires and connections
  • Write down when you did the cleaning
  • Take pictures of any parts that look worn out

Keeping Salt Levels Just Right

Having the right amount of salt in your pool is like having the right amount of gas in your car – it needs to be at the right level to work properly.

Testing the Salt

  • Check salt levels every month
  • Use a good testing kit
  • The number should be between 2700-3400 parts per million (ppm)
  • Write down your test results

Adding Salt When Needed

  • Add salt slowly
  • Spread it around the pool
  • Let your pump run for 24 hours
  • Test again to make sure you added enough

Quick Tips for Better Performance

  • Don’t let leaves and dirt build up in your pool
  • Run your system for enough hours each day
  • Keep your pool chemistry balanced
  • Fix small problems before they become big ones
  • Keep your owner’s manual handy

When to Call a Professional

Signs You Need Expert Help

Sometimes you need a professional’s help, and that’s okay! Here’s when to make that call:

Warning Signs

  • Your system keeps showing error messages even after you try to fix them
  • The system won’t turn on at all
  • Your pool water stays cloudy or green
  • You hear strange noises
  • You smell something burning
  • You’ve tried our tips and nothing works

Regular Check-ups

  • Get your system checked once a year
  • Have a pro clean the cell if you’re not comfortable doing it
  • Ask them to check the wiring and connections

Finding a Good Pool Professional

How to Choose Someone

  • Ask friends who they use
  • Look for good reviews online
  • Make sure they know about Hayward systems
  • Check if they’re certified to work on pool equipment
  • Get price quotes from at least three people

Questions to Ask Them

  • How long have you worked on salt systems?
  • Do you guarantee your work?
  • Can you give me references?
  • How quickly can you come if there’s an emergency?
  • Do you offer maintenance plans?

Working with Your Pro

  • Keep records of all repairs
  • Ask them to explain what they’re doing
  • Get a written estimate before work starts
  • Ask for tips on preventing future problems
  • Schedule regular check-ups to catch problems early

Common Questions People Ask

1. How do I fix my salt system when it’s not working right?

Start with the basics:

  • Check if it’s plugged in properly
  • Look at the salt level in your pool
  • Clean the cell if it looks dirty
  • Make sure water is flowing through the system

If none of these work, look at the error message on the screen and check your manual to see what it means.

2. Why isn’t my system making chlorine?

There are a few common reasons:

  • The salt level might be too low
  • The cell might need cleaning
  • The settings might be wrong
  • The water might be too cold

Test your salt level first – that’s usually the problem. If the salt level is okay, check the cell for any white crusty buildup and clean it if needed.

3. What should I do when I see an error code?

Don’t panic! Here’s what to do:

  • Write down the exact code you see
  • Look it up in your manual
  • Follow the steps in the manual to fix it
  • If you’re stuck, take a picture of the error and call your pool store or Hayward support

4. How often should I clean my salt cell?

Most people should clean their cell every 3-6 months, but you might need to do it more often if:

  • You have hard water
  • Your pool gets heavy use
  • You see white stuff building up inside the cell
  • Your system starts showing error messages

5. Can I use any kind of salt?

No, you need to use the right kind of salt. Use:

  • Pool salt or salt made for salt water systems
  • Pure salt without additives
  • Salt that says “99.8% pure” or higher

Don’t use:

  • Table salt
  • Rock salt
  • Salt with iodine
  • Salt with anti-caking agents

Wrapping It All Up

Taking care of your Hayward salt system doesn’t have to be hard.

Remember these key points:

  • Most problems can be fixed by checking your salt levels and keeping the cell clean
  • Regular maintenance prevents bigger problems later
  • When in doubt, check your manual or test your water
  • Don’t be afraid to call a professional if you need help

By following the tips in this guide, you can keep your salt system running smoothly and your pool crystal clear.

The most important thing is to pay attention to your system and fix small problems before they become big ones.

Remember: A little care today means more fun in your pool tomorrow!

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By Brian
Hello, I’m Brian. I’m a creator, designer, and the owner of the GeekBitz blog. I have a Computer Science background and taught myself digital marketing to fund my artistic pursuits. Now am addicted to developing products and building partnerships.
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